What these terms include
These Terms should be read together with our Community Guidelines, Privacy Policy and Refund Policy. Those three form part of this agreement, and together with this page they are the whole of it.
1. What Companio is
Companio connects members with companions for shared activities, city walks, gym sessions, café conversations, live events, elder company, and everyday help. Check each profile’s ID-review badge; listing a profile is not itself proof of completed identity review.
Companio is a neutral intermediary that hosts companion profiles; it is not the employer of companions and is not a party to the meetup itself. Companio is not a dating, romance, or intimacy service of any kind. Any solicitation of romantic or sexual services results in an immediate permanent ban and, where applicable, a report to authorities.
2. Eligibility
You must be 18 or older to use Companio. Companion applicants submit a government ID for human review. A profile’s ID-review badge shows its recorded review status; it does not guarantee the person’s behaviour. We do not currently run an automated Aadhaar KYC check, a biometric selfie match, or a third-party criminal background check. Follow the Safety Policy and agree a public meeting place.
3. Bookings, payments & fees
Companio sells a pass that unlocks available companion profiles in every city for its access term. Profiles and availability can change; the pass does not guarantee a companion’s acceptance or a meetup. Meetups are booked and paid for separately. The pass is offered in four tiers, identical in what they unlock and differing only in how long they last: 1 month, 3 months, 12 months, and lifetime access. The price for your chosen tier, including any current offer, is shown before you pay.
A pass is not a subscription. It does not renew and we never auto-debit you: a timed pass simply expires at the end of its term, after which profiles are locked again and you may choose to buy another pass or not. Buying a timed pass while one is still active adds its length to the time you have left rather than replacing it, and a lifetime pass is never shortened by a later purchase.
A pass is non-refundable once it is active, subject to our Refund Policy and your statutory rights. We refund a payment that succeeded without delivering the purchased access, a duplicate charge, and anything the law entitles you to. Our Refund Policy sets this out in full, and nothing here removes your rights under the Consumer Protection Act, 2019.
Payments are processed by Razorpay. When you pay for a meetup, you pay Companio, and the payment is held by Companio until the meetup. Companio retains a 20% platform intermediary commission on completed bookings, with 18% statutory Goods and Services Tax (GST) remitted pursuant to applicable Indian tax regulations. Companions keep up to 62% of each meetup price (after the 20% platform fee and 18% GST). Paying or accepting payment off-platform breaks these terms and removes every protection we offer.
A pass does not include any meetups. Each meetup is paid for separately when you book it, through Razorpay or with your Companio wallet credit when your balance covers it, and you see the amount before you pay.
4. Conduct
First meetups happen in public places. Both members and companions can rate each other after a session, report any concern, and use the in-app SOS at any time during a meetup.
Harassment, discrimination, or pressuring anyone to move communication or payment off-platform leads to removal. As an intermediary, Companio is not responsible for the conduct of users or companions during a meetup, but we will act on reports.
5. Rescheduling and meetups that don’t happen
If your request isn’t accepted, is declined, or your companion doesn’t show up, you get the full amount back as Companio wallet credit (1 credit = ₹1), usually within 3 days. If you’d rather have it on your original payment method, ask The Companio Team; banks take 5–7 working days. If you paid with wallet credit, the credit comes back as soon as the request is declined. You can ask to reschedule from your dashboard.
Once a meetup is paid for, it can’t be cancelled from the app; a new date or time needs your companion’s approval. Wallet credit doesn’t expire and can be used for a meetup when your balance covers it. After the meetup code is entered, there is a 24-hour check before the companion’s payout. Full details are in our Refund Policy; your statutory consumer rights remain unaffected.
6. Weekly spin
Eligible signed-in users may spin the wheel once every 7 days. A prize is a discount on a future pass or meetup payment, applied automatically at checkout. There are no cash prizes and no reward is promised; most spins win nothing, and the odds of each outcome are shown on the spin page. A won discount is tied to your account, is non-transferable, has no cash value, and expires 7 days after it is won. The outcome of each spin is determined by Companio on the server and is final. We may change or withdraw the promotion at any time.
7. Limitation of liability
Companio provides the platform "as is" and acts as an intermediary. To the maximum extent permitted by law, Companio is not liable for indirect or consequential losses, or for the acts or omissions of users or companions during a meetup. Our total liability for any claim is limited to the platform fees you paid in the three months before the claim. Nothing here limits liability that cannot be excluded by law.
8. Suspension & termination
We may suspend or terminate an account for breach of these terms, fraud, safety risk, or any conduct that endangers the community, with notice where practical. You may stop using Companio and delete your account at any time from settings.
9. Governing law & disputes
These terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably; failing that, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi, India, and the courts at New Delhi, India will have exclusive jurisdiction.
10. Changes & contact
We may update these terms; material changes will be notified in-app or by email. Questions or grievances: Grievance Officer, Prashant Yadav, trycompanio@gmail.com. Complaints are acknowledged within 24 hours and resolved within 15 days. TRYCOMPANIOLABS LLP, DPT 808B, F 79–80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase-I, New Delhi – 110020, Delhi, India.