What you receive
A Companio pass is a digital product. Buying one lifts the paywall on companion profiles in every city: full photos, unblurred, and the ability to connect and book meetups; chat opens with a companion once they accept your booking. There is no physical item, no packaging and no shipment.
When it arrives
Immediately. Your pass is active the moment our server verifies the payment signature with Razorpay, which happens during checkout, typically within a few seconds. You are returned to the profile you were viewing and it is already unlocked.
You do not need to wait for an email, and there is nothing to activate or redeem. If your payment succeeded but your pass has not appeared, it is a fault on our side rather than a delay by design. See details below.
How long it lasts
For the length of the tier you bought, counted from the moment it activates. A timed pass bought while you already hold one extends from the later of today and your current expiry, so renewing early never costs you the time you had left. A lifetime pass does not expire and is never downgraded by a later purchase.
Delivery charges
None. The price shown at checkout is the amount charged. There is no delivery fee, handling fee, or any other charge added afterwards, because there is nothing being delivered in the physical sense.
If your pass does not appear
Email trycompanio@gmail.com with the payment reference from your bank or UPI app. We reply within one working day. If we cannot activate the pass, we refund it in full. A pass is otherwise non-refundable, but that rule has no bearing here: you never received what you paid for.
Meetings
Meetings are arranged between you and a companion through the app; Companio does not deliver, escort or transport anyone. A pass does not include any meetups; each one is paid for separately when you book it.