1. Be real
Use real, recent photos of yourself. No stock photos, no celebrity photos, and no pictures of anyone else.
2. Not allowed, anywhere on Companio
- Nudity or sexually explicit content
- Hate speech or discrimination
- Harassment, bullying, or threats
- Soliciting or advertising commercial sexual services
- Scams, fraud, or asking a member for money
- Pyramid schemes, MLMs, crypto scams, or investment solicitation
- Spam, or promoting unrelated apps and services
- Anything involving or sexualising minors
- Self-harm or suicide-related content
- Illegal drugs or weapons, including firearms
- Sharing someone else's private information without consent (doxxing)
3. Not allowed, in how you behave
- Catfishing or impersonating someone else
- Running multiple accounts
- Bots or automated use of the app
- Asking a member for money, loans, or gifts
- Contacting someone after they've blocked or reported you
- Sharing screenshots of private chats without the other person's consent
- Secretly recording or photographing someone without their consent, including hidden cameras
- Recruiting influencers or creators, or arranging commercial shoots, without saying that's what you're doing
- Using Companio to arrange anything illegal
- Misconduct during a meetup arranged through Companio is treated exactly like misconduct on the app
Authorised platonic activity bookings are permitted and must be paid through Companio checkout. Passes pay for platform access; booking payments pay for the agreed activity and time. Never ask another member for loans, gifts or extra off-platform payments. Payment never creates an entitlement to intimacy or any prohibited service.
4. Zero tolerance: instant, permanent ban
These get an immediate and permanent ban with no warning first, and may be reported to the authorities where the law requires or permits it:
- Any sexualisation of minors, or any sign a user may be a minor
- Threats of violence, or a credible safety threat
- Soliciting commercial sexual services
- Fraud or financial scams
- Requesting or offering off-platform payment for meetups, or payment for prohibited services
5. Everything else: warning, then suspension, then ban
For anything not in Section 4, we normally warn you first, then suspend for repeat or more serious issues, then ban. A single incident serious enough on its own can skip straight to a suspension or a ban.
6. Reporting someone
Report a profile, a message or a meetup using the Report control in the app. Describe what happened so the team can review the concern.
Reports are saved for team review. If you are in immediate danger, call 112. Reports involving nudity, sexually explicit content, exposure of private areas, or morphed images are prioritised and handled within the timelines the law requires.
7. Appealing a ban
If you are suspended or banned, you can appeal in writing to our Grievance Officer, Prashant Yadav, at trycompanio@gmail.com within 15 days, explaining why you think it was a mistake. Zero-tolerance bans are reviewed, but rarely reversed without clear evidence of an error.
8. How we moderate
Our team manually compares submitted photos and documents during the review process. It is not an automated biometric check.
It is a fraud check, not a criminal-background check. Do not treat an "ID-Reviewed" badge as a guarantee of anybody's character. It means our team reviewed the submitted identification and application. It is not a guarantee of a person's character, conduct, or identity beyond that review.
9. Staying safe when you meet
- Meet in public, especially the first time.
- Tell someone you trust who you're meeting, and where.
- Never share financial details, OTPs, or money with a member.
- Video-chat first if you can, to confirm they match their profile.
- Trust your gut. Leave if something feels off, and report it afterwards.
- Use in-app SOS to prepare a timestamped location snapshot for someone you trust. For an emergency, call 112.
10. Contact
Report a user or a message in-app, or email trycompanio@gmail.com.