Privacypolicy.

What we collect

Account basics (name, email, phone), booking history, in-app messages, device/usage analytics, and — only while you turn them on — live location for SOS/live-share. Companions additionally upload a government ID and a profile photo: we store a masked ID number and a one-way hash of each file, never the document image itself. They also give consent for a background check, so that we are able to run one; we do not run one today.

We collect this on the lawful basis of your consent and to perform the service you ask us for (a safe, verified meetup).

Why we use it

To verify identity and keep meetups safe, to process payments (via Razorpay), to run the booking and messaging features, to prevent fraud and abuse, and to meet legal obligations. We do not use your data for automated decisions that produce legal effects on you.

What we never do

We never sell or rent your personal data. We never show your phone number or email to another user — coordination happens in-app, and only a first name is shared when a meetup is confirmed.

Who we share it with (processors)

We share the minimum necessary with vetted processors who act only on our instructions: Razorpay (payments), our cloud host and database provider (app hosting and storage), an SMS/email provider (OTP and notifications), an identity-verification provider (KYC), and privacy-respecting analytics/error tooling. We do not share data with advertisers.

How long we keep it (retention)

We keep account data while your account is active. When you delete your account, we remove your profile, messages and booking history within 30 days, except records we must retain by law (for example payment and tax records, typically kept for up to 8 years, and safety/abuse records where there is an open investigation).

Safety processing

Live-share and SOS features process your location only while you activate them during a meetup, and stop the moment the session ends.

Your rights under the DPDPA

You have the right to access a copy of your data, to correct or complete it, to withdraw consent, to erase your data, and to nominate someone to exercise these rights if you are unable to. You can export or delete your account data anytime from settings, or by writing to our Grievance Officer.

Grievance Officer & contact

In line with the DPDPA and the IT Act, you can raise any privacy concern or complaint with our Grievance Officer, Prashant Yadav, at trycompanio@gmail.com (+91 90399 56337). We acknowledge complaints promptly and aim to resolve them within the timelines the law requires.

TRYCOMPANIOLABS LLP, DPT 808B, F 79–80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase-I, New Delhi – 110020, Delhi, India. LLPIN: ACY-1464. General privacy queries: trycompanio@gmail.com.