What we collect
Account basics (name, email, phone), booking history, in-app messages, device/usage analytics, and (only while you turn them on) location for SOS/location sharing. Companions additionally upload a government ID and a profile photo. Document images are stored for restricted human review and safety handling, together with a masked number and document fingerprints. Documents are not published on profiles. Background checks are not currently performed.
We use your information for the service you request and consent-based features. Identity review does not guarantee a person’s behaviour or replace a background check.
Why we use it
To check identity and keep meetups safe, to process payments (via Razorpay), to run the booking and messaging features, to prevent fraud and abuse, and to meet legal obligations. We do not use your data for automated decisions that produce legal effects on you.
What we never do
We never sell or rent your personal data. We never show your phone or email to another member; you coordinate in Companio chat. Only a first name is shared when a meetup is confirmed.
How long we keep it (retention)
We keep account data while your account is active. An account erasure request hides your profile and removes ordinary personal data and document references; stored-file removal is retried if necessary. Financial and booking records needed for payment, tax or dispute handling remain with personal information minimised. When a profile is removed by administration, restricted safety identity evidence may be retained for up to 15 days, then erased. A documented active investigation or legal obligation may require limited longer retention. This safety period does not automatically override an erasure or consent-withdrawal request.
Safety processing
SOS/location sharing requests your device location when you choose to use it. You control whom you share it with. Previously shared messages or map links may remain with their recipients.
Your rights under the DPDPA
You have the right to access a copy of your data, to correct or complete it, to withdraw consent, to erase your data, and to nominate someone to exercise these rights if you are unable to. You can export or delete your account data anytime from settings, or by writing to our Grievance Officer.
If you are not satisfied with how we handle a complaint, you have the right to complain to the Data Protection Board of India.
Grievance Officer & contact
In line with the DPDPA and the IT Act, you can raise any privacy concern or complaint with our Grievance Officer, Prashant Yadav, at trycompanio@gmail.com (+91 90399 56337). Complaints are acknowledged within 24 hours and resolved within 15 days.
TRYCOMPANIOLABS LLP, DPT 808B, F 79–80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase-I, New Delhi – 110020, Delhi, India. LLPIN: ACY-1464. General privacy queries: trycompanio@gmail.com.