A question, a problem with a meetup, a safety concern or a privacy request: write to us and a person on our team will reply, usually within one business day.
Common questions
What if a companion doesn’t accept or the meetup is cancelled?
You get the full amount back as Companio wallet credit, which you can use on any other meetup. Prefer the money back on your UPI or card instead? Write to us and we will refund it to your original payment method; banks usually take 5 to 7 working days.
How does payment protection work?
Your payment is held by Companio until you meet. The companion is paid only after you meet in person and share your 4-digit meetup code. Never share the code before you meet. If they don’t show up, report it from your booking and you get your money back.
How long does a companion take to respond?
Companions who accept usually do so within a few hours. Some don’t reply at all. If your request isn’t accepted before your slot, your booking shows “Not accepted in time” and you get your money back as above.
Is every companion checked before going live?
A person on our team reviews every companion application before a profile goes live, and companions are asked for a government ID. All meetups are strictly platonic and take place in public places like cafés and city walks.
Send us a message
Safety concern
If you are in immediate danger, call 112. During a meetup, use the in-app SOS: it captures your current location and helps you send it to someone you trust. To report a person or an incident afterwards, use the report option on their profile, or choose “A safety concern” above. Safety reports are read first.
Privacy & your data
To access, correct or delete your data, or to raise a privacy concern under the DPDPA, contact our Grievance Officer, Prashant Yadav, at trycompanio@gmail.com (+91 90399 56337). You can request account deletion from your dashboard. Your public profile is removed and eligible personal data is erased; necessary financial records or documented incident evidence may be retained, as our privacy policy explains.
Prefer email?
Write to trycompanio@gmail.com about your account, bookings, payments or privacy. We aim to reply within one business day.
Company
TRYCOMPANIOLABS LLP · DPT 808B, F 79–80, 8th Floor, DLF Prime Tower, Okhla Industrial Area Phase-I, New Delhi – 110020, Delhi, India · LLPIN ACY-1464.
TRYCOMPANIOLABS LLP