Refund Policy

1. General Policy Overview

Companio operates as a digital marketplace platform. Different payment categories on the platform may have different refund eligibility depending on the nature of the purchase.

2. Non-Refundable Registration Fees

All registration fees, profile verification fees, onboarding fees, membership activation fees, subscription charges, or platform access fees are strictly non-refundable once successfully paid, except where legally required or where duplicate/technical errors are verified by Companio.

3. Session / Booking Refund Eligibility

Booking or session-related payments may be eligible for refund only in legitimate cases, including but not limited to:

• The booked session did not occur.
• The provider failed to appear without valid reason.
• A verified platform-side technical/payment issue occurred.
• Fraudulent or unauthorized booking activity is confirmed.

4. Refund Review Process

Refund requests for bookings are reviewed case-by-case based on evidence, booking records, communication logs, payment status, and platform investigation. Submission of a refund request does not guarantee approval.

5. Abuse Prevention

Companio reserves the right to reject refund claims where abuse, false reporting, policy manipulation, or suspicious activity is detected. Fraudulent refund attempts may result in account suspension or permanent platform restriction.

6. Duplicate or Technical Errors

Duplicate charges or verified payment gateway technical failures may qualify for correction or refund after internal verification.

7. Refund Processing Timeline

Approved refunds are typically processed within 5–10 business days depending on banking channels, payment gateways, and financial institutions.

8. Third-Party Payment Delays

Companio is not responsible for delays caused by banks, UPI providers, card processors, or external payment systems after refund approval has been initiated.

9. Chargebacks

Unauthorized or abusive chargebacks without prior dispute resolution through Companio may lead to suspension of services and legal/payment enforcement actions where applicable.

10. Policy Changes

Companio may modify this Refund Policy at any time. Continued platform use after updates constitutes acceptance of revised terms.

11. Contact for Refund Requests

For eligible booking/session refund concerns:
companio.support@gmail.com