How Payments & Safety Work
Companio uses secure payment systems, booking protection, and dispute review processes to help create a safer experience for both users and hosts.
The user selects a host, chooses time and details, then sends a booking request.
The host reviews the request and confirms availability.
Payment is processed securely through the platform and held safely until booking completion.
Both users complete the scheduled session.
After successful completion and no valid dispute, payment is released.
Secure Payment Protection
Payments are not instantly transferred after booking. Funds are managed securely through the platform process until the session is completed according to platform conditions.
This helps reduce fraud risk, improve booking trust, and support fair issue resolution where necessary.
Dispute Protection
Raise Issue
If a major problem occurs, users can report it for review.
Platform Review
Booking details and available evidence may be reviewed.
Resolution
A fair decision may include payment release, hold, or eligible refund.
Host Earnings & Withdrawals
After eligible booking completion, host earnings are reflected within the platform process based on platform policies, deductions, and verification.
Withdrawal requests may be reviewed for safety, fraud prevention, and compliance before final transfer.
Platform Fees
Companio may apply platform or service fees to support payment systems, safety operations, customer support, infrastructure, and growth.
Trust & Safety
- Payments are processed through secure systems.
- Serious disputes may be reviewed for fairness.
- Fraud, abuse, or policy violations may result in restrictions.
- User safety and respectful conduct are prioritized.
User Support
For booking, payment, or platform concerns, users can contact support for assistance.
companio.support@gmail.com